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Use this form to lodge a request for return of products.

Return Request Form

Please fill out the form below to contact us. We will get back to you as soon as possible.
The customer must read and understand the conditions Return Request Return Policy at the bottom of this form.
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Return Policy
All returns of goods must be approved by PUMPCRETE PARTS & SUPPLIES Pty Ltd ABN: 84 687 507 553 (“The seller”).
The Customer shall not return any goods to the Seller without obtaining a written return authorization number and form from the Seller.
The Seller may give a written return authorization where there has been a shipping error or the Seller’s Goods are faulty or for such other reason as the Seller at its absolute discretion may determine, however.
The returned products / goods must be returned in original packaging and not have been fitted or used.
The Seller will not accept any return of goods after the expiration of seven (7) days from the date of delivery of the goods.
To the extent permitted by law-
• the Seller, at its absolute discretion, reserves the right to refuse or reject any return of goods by the Customer.
• the Seller will not provide cash refunds in relation to the return of any goods; and
• goods made to order at the Customers request cannot be returned.
Upon approval by the Seller all returns of goods must be made within seven (7) days.
Authorized returns must be freight prepaid by the Customer.
The Seller will credit returned goods only if they are in saleable condition. The Seller reserves the right to impose a handling charge equivalent to 20% of the price of goods returned unless the Customer is a “consumer” for the purposes of the Competition and Consumer Act 2010 (Cth).
At the absolute discretion of the Seller, the Customer will reimburse and indemnify the Seller for all losses in excess of 20% including freight, bank charges or any other expenses whatsoever.